Category: DWI & DUI Guidelines

5 Great Ways to Increase Remote Working Productivity

When the COVID lockdowns started, most business owners probably didn't think much about the efficiency of their remote working solutions as long as they were able to keep the lights on. As we head into 2021, we can see that remote working is going to become a permanent feature of our business lives. With more than half of employees reporting frustrations with their remote work solutions, now is a good time to think about getting the best software and apps in to help your team stay productive.

Remember, too, that many of your people will find working at home a very lonely experience and so things like video conferencing can help alleviate the mental health impact of a lockdown.

Let's look at some of the products that are available to help you stay in touch and remain effective no matter what 2021 throws at you!

Workflow boards

One of the things that many people have reported is difficulty in keeping motivated and understanding what needs to happen and when.

When you're in an office, it's easy to simply lean across the desk and ask what is going on. But what happens when your team is all working remotely?

Using Kanban boards like Trello and Asana allows you to posts jobs, tasks, and subtasks and then allocate them to individual staff members or team so that everyone knows where they are and what still needs doing.

Remote access software

Remote access software can have some real benefits for users across the organisation and doesn’t need to be confined to your IT helpdesk.

Modern remote working can give users a virtual desktop, which is the same wherever they log on. A Virtual Private Network (VPN) can also increase security.

Remote access software can also include functionality that enables video conferencing, chat functions, shared word processing, and file sharing, along with resources for troubleshooting in a pinch.

If you’d like to find out more about what it can do for you, check the best options in this excellent remote access software review by Neil Patel.

Remote shared storage

Many companies rely upon having drives readily available to all staff, and when you're all working in the same office, this is a simple matter. But when your team is spread out, then you need to think about organizing remote storage.

Google Drive and Dropbox are probably the most well-known offerings, but there are many more. They all provide you with the ability to have shared drives that are accessible based on your own organization’s security protocol.

Remote storage is a very competitive area, so prices have dropped over the last few years. So in many cases, you are better off subscribing to a best-in-class cloud storage solution (especially if it includes remote access desktops as above) rather than upgrading your on-premise servers.

Business-class video conferencing

For many businesses, this is one area where they just had to get a solution in place quickly so everyone could carry on working. But it really is worth choosing a business-class video conferencing system.

Having a better system makes life easier for your staff, but it also portrays a professional image to your customers and suppliers.

Free systems are great, but they will always come with limitations. Zoom, for instance, limits calls to 45 minutes on its free version. Other free solutions reduce video quality.

With paid solutions, the cost for a group subscription is often very reasonable when compared to the cost of losing even one customer.

Collaboration and sharing tools

When you can just pass files and papers across a desk, life is easy. But if you're miles away from your co-workers, contractors, and customers, how can you possibly collaborate effectively?

Many of the really good systems bundle in storage, video conferencing, Kanban boards and collaboration tools that help your teams act like teams rather than a collection of dispersed individuals.

Obviously, the big player here is Microsoft. But you can get excellent results with apps like Zoho Connect, Winio, and Wire. If you only really want chat capability, then look at Slack.

Take advantage of trials

What works for some people may not work for you and your company. But the good news is that pretty much every system mentioned here has some form of free trial.

The best advice is to take the developers up on their offer and test these solutions out. Get feedback from your employees and take into account how easy the apps are to use, the support available, and of course, the annual cost.

Don’t be swayed by attractive-sounding initial reductions. If the system is good, you’ll be using it for a long time. It is much more important to get the right features for you rather than buying something that isn't well-suited to the task because the developer was offering a half-price sale.
 

The Average Salary of a Pilot

The job of an airline pilot has a certain glamour to it. However, unconventional working hours and plenty of time away from home can be a recipe for stress and burnout. This could be why airline and commercial pilots are … Continue reading →

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How to Explain a Gap in Your Résumé

My first job out of college was with a recruiting firm run by three women who had nearly a hundred combined years of experience in the workforce. They taught me everything I needed to know about how to read resumes, including the warning signs to look for. A gap in employment was, according to them, the kiss of death.

Today, a hot minute and three U.S. presidents later, I truly believe that wisdom is as outdated as my prom dress. It was fine in the moment, but the moment has passed.  

Each of us is complex and unique, and our personal stories should reflect that.

The rules of employment history have changed, and the story you craft about your timeline is yours. Whether your employment gap happened because of a layoff, becoming a caregiver, taking a sabbatical, exploring entrepreneurship, or even just a mental health break, let's talk about how you can own that gap in a way that will want a prospective employer wanting more of you!

1. Lead with transparency

As poet Walt Whitman said, “I am large. I contain multitudes.” Each of us is complex and unique, and our personal stories should reflect that. There are no right or wrong plot points as long as each point is truthful.

When capturing your history (employment and otherwise) on your resume, be honest and transparent. There's no need to flag a gap in employment in bold print, but neither should you try to hide it.

Our journeys are complex and diverse. The trend toward inclusion will only grow in 2021. And beyond diversity in terms of race and gender, I believe companies are ready to lean into a diversity of experiences in the workforce. Companies must look beyond the traditional one-directional career path, and search for talent whose life experience reflects that of their customers.

Beyond diversity in terms of race and gender, I believe companies are ready to lean into a diversity of experiences in the workforce.

So don’t be ashamed of revealing your lived experiences, from caregiving to travel to taking time to pursue a passion. Transparency upfront will help you begin the conversation with a prospective employer on the right foot.

2. Reflect on your gains

Maybe you opted out of the workforce for a year to care for a child or parent or to travel the world. Or perhaps you were laid off in an economic downturn. Whatever your reason and whatever the cause, you were still a person living in the world during this time. Your experience may not have been “work experience,” but this is where life experience gets its time in the sun.

When I spent 2007 at home with my newborn daughter, there were days—many days—that left me feeling like my brain had turned to mush. Baby Beluga had become my theme song and I was spending days calculating ounces of milk digested and … processed. (Yes, I mean poops).

This is where life experience gets its time in the sun.

But as I started gearing up for a job search in 2008, I pushed myself to reflect on the gift of that year. Certainly, it was a privilege just to be with my infant daughter. But it had also given me some new skills and perspective. 

Time management and prioritization become finely tuned when your baby’s naps are suddenly your only windows of productivity. I had become part of a new demographic—parents—which broadened my perspective not only on the world but on any company’s potential customer base.

Oh, and my ability to experience failure but keep on keeping on? That expanded immensely. I screwed up daily with sleep training and sign language and all the mothering things. But I also persisted because I had a new responsibility to manage.

These were some of my reflections. I challenge you to define your own.

Think expansively about how this time has added in any way to the multitudes you contain. It is now a part of your story to shape and own.

Maybe you were laid off during the pandemic. You’re not alone. And remember, you’re leading with transparency. You don’t have to pretend the layoff was some grand gift. You’re allowed to experience disappointment. But shift quickly into considering what you gained during the weeks or months of not being employed.

What have you spent time doing? Being with family? Caring for a loved one? Supporting a working partner? Have you taken any classes? Picked up a new certification? Learned to cook? Think expansively about how this time has added in any way to the multitudes you contain. It is now a part of your story to shape and own.

3. Craft the narrative

So now, armed with insight and reflection, it’s time to craft the story you will proudly tell any prospective employer. This is your chance to package yourself as the most irresistible product on the job market.

I’ve always loved the commencement address Steve Jobs delivered at Stanford back in 2005, during which he said:

You can’t connect the dots looking forward; you can only connect them looking backward.

Steve Jobs

So, as you look back at the totality of your experience—work and life—what is the story you want to tell that makes you the most compelling candidate? How will you choose to connect the dots and help your potential employer see the complete picture?

In 2008, I showed up in interviews not as a new mom hoping desperately for anyone to give me a chance, but as a person with a broad perspective to offer. I still had my pre-baby skills and experiences, but now I could apply a keen ability to prioritize, to think critically about what should command my focus, to learn from failure, and to be successful without having control over a situation.

My conversations with hiring leaders painted this picture of me. I made sure to bring in examples of both work and parenting experience. It made me real and whole. And it ultimately won me a great job.

So, what’s the story you’ll tell? Maybe being laid off taught you that things can change on a dime, which has challenged and enhanced your agility. Maybe you used your time to take classes, brush up on skills, and add a certification. 

Prepare examples of how these insights and added skills will deliver value for your next employer. How lucky they will be to have you!

4. Fake it till you make it

I stand by the logic of everything I’ve said thus far. But there is so much more than logic at play here. There's ego and emotion and anxiety and lots of other messy human things. I’ve lived through, and overcome, all of that. Some days I’m still overcoming it.

Confidence is something that will grow over time. But don’t wait for it; cultivate it.

Are you wondering how I managed to show up with so much confidence after spending a year away from the corporate world? Then let me tell you my secret: It wasn’t confidence at all! It was all my fear and anxiety hidden behind a smile and a firm handshake. (Remember those?)

Confidence is something that will grow over time. But don’t wait for it; cultivate it. For now, if you’re struggling to access confidence, then just play the part. You’ll be amazed at how quickly the real thing will follow.

And there you have it. Yes, whole, complex, messy you. So practice your most confident smile, prepare your firm handshake, brush up your résumé, and get ready to pound the pavement.

Accredited Asset Management Specialist (AAMS)

New financial advisors need something to help them stand out. Consequently, the AAMS does just that. Designed for newcomers to the financial advice business, the AAMS trains advisors to identify investment opportunities as well as help clients with other financial … Continue reading →

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How to Cope with Change at Work Without Stressing Out

While each person’s experience in 2020 has been unique, I bet many of you lived through some version of the following:

One day you were in an office, shaking hands, having in-person meetings, and serving a known set of customer needs. And the next day, your home was your office, Zoom was your conference room, handshakes were lethal, and customer needs were being completely reinvented.

Feel familiar?

Change has become our everything. Get ready to be stretched.

Prior to 2020, you could still get by as a great performer at work even if you were a little resistant to change. But now? Not so much. Change has become our everything. And if it’s not something you naturally lean into, then the time has come to fix it. Stat. 

So if you’re someone whose default has been 'I don’t want to learn this new system, process, or way of engaging with customers…', then get ready to be stretched. If you want your career to continue to soar, you’re going to need to be able to roll with change.

Resisting change is natural

If you find it hard to get comfortable with change, you're not alone.

When my kids were babies, getting them to try new foods was an experience. After they spit spoon after spoon of strained peas or carrots back into my face, I talked to my pediatrician. I learned it would take seven to eight experiences with a new food before my baby would begin to like it, or at least stop spitting it at me.

In our work lives, we’re not always offered a grace period of seven to eight exposures to a new idea.

This is due to the mere-exposure effect. While we may like or appreciate some things out of the gate (hello, chocolate fudge sundaes), our natural inclination is often to resist anything that feels different. But more exposure equals more comfort. We're wired to prefer the familiar and comfortable.

But in our work lives, we’re not always offered a grace period of seven to eight exposures to a new idea before we have to adopt it.

So let’s talk about actions you can take to open your mind and expand your comfort zone with change.

1. Scope the change

Sometimes “a change is coming” can sound like “the sky is falling.” But usually, the blue abyss above stays put. So let’s start by putting change into perspective.

Before you panic, check the sky. Is it still there? Phew! You’re OK.

Your boss just told you that you’ll be reporting to a new team. Or you’re switching to a new people-management system, or you’ll be managing a new product or account. Before you panic, check the sky. Is it still there? Phew! You’re OK.

Start by asking yourself what's really changing and what’s staying the same. You may have a new boss or new relationships to manage, but your day-to-day responsibilities aren’t shifting.

You may have a new system to learn, but the data it’s tracking, the reporting it offers—how different will they really be? Your skills will carry over.

So start by putting some boundaries around the change. This should help you take a deep breath. Now, let’s charge ahead!

2. Find your bright spots

When my kids—the spitters of pureed peas and carrots—began remote schooling this year, the change was all kinds of unwelcome. They missed friends. Their new homeroom teacher (yours truly) was highly unqualified. Everything felt messed up.

But I asked them to spend a few minutes finding and focusing on the bright spots. Because every change has bits of sparkle.

Focusing on bright spots helps open your mind, readying it for the change ahead.

They came up with extra sleep (don’t we all need it?!), jammies all day, and breakfast and lunch in bed. (Yes, we've let go of the reins a bit here at my house.)

Maybe for you, it’s the opportunity to add fluency in a new system to your resume, or to build your reputation with a new leader, team, or customer base. What’s something you can get excited about?

Big or small, focusing on bright spots helps open your mind, readying it for the change ahead.

3. Acknowledge the pains and challenges of change

Do focus on the upside. But not at the expense of acknowledging and preparing for the challenges. Don’t put your head in the sand.

If this triggers mild concern or anxiety, don’t push that down. Give it space. Address it.

We resist change for a reason. There will be growing pains. Transitioning to a new system does provide you with new opportunities. But there will also be a learning curve. It will take time, focus, and effort. You’ll be pushed out of your comfort zone. If this triggers mild concern or anxiety, don’t push that down. Give it space. Address it.

Part of gaining comfort with change is giving yourself a chance to master it. The only way to master change is to resolve and repair pain points. We can’t resolve what we can’t see, so give yourself the space to list out every single thing, big or small, that scares or challenges you.

RELATED: Why Negative Emotions Aren't All Bad

What might live on your list?

  • Finding time to learn a new system
  • Having to build new relationships virtually
  • Feeling like a novice after years of feeling like an expert

4. Identify actions within your locus of control

Part of what makes change feel scary is the sense of losing control.

According to the Harvard Business Review:

Many employees have had to abruptly accept fundamental changes to their work routines. And these changes have been stressful… because [they have] stripped people of their autonomy… [which] is detrimental for employee performance and well-being.

In other words, it’s normal to crave a sense of autonomy, of control. So here is where you focus on what you can control, and you make it happen.

Look at your sources of anxiety or discomfort. Identify tangible actions you can take to close the gap or minimize the pain of change.

When I left the world of full-time employment to start my own business, I was terrified of managing that change, even though I’d been the one to initiate it. But as a taker of my own medicine, I followed this very process. And when I arrived at this step, I identified a series of actions in my control.

Here’s a sampling of what I came up with

  • Invite every small business owner I know to coffee and pick their brain
  • Read one book per month on a relevant topic—consulting, marketing, pricing, etc.
  • Hire a coach to help me learn to build
  • Hire a lawyer to ensure I don’t step off a cliff

You get the idea. I was stepping into the unknown. But by identifying a series of actions designed to get me incrementally closer to known, I was re-establishing a sense of autonomy and control.

Maybe you have to learn a new system and you’re afraid it will be complicated. What steps can you take to close the gap? What can you control?

5. Commit positive change experiences to memory

I reflect on the days of smushed peas and carrots. Mostly, it was gross. But once in a blue moon, a baby would accidentally swallow a mouthful. And I was nothing but jazz hands. 

Turns out, my jazz-hands-enthusiasm was accidental genius because now, baby associated mush with entertaining Mommy gymnastics. For her it became fun. And over time she downed more mush.

And really, that’s kind of your goal. 

When you have your first positive experience with that new system, even if it was an accident, make a note of it. When your first client lights up at the description of that new product feature, capture that.

These winning moments add up over time. And suddenly one day you realize: Hey, these smashed peas and carrots are kinda delish! Who knew?

The Average Salary of a Physical Therapist

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How to Use the 5 Apology Languages

We continue to live in unprecedented times—there's no playbook. We’re living and working differently than ever before, and we’re breaking some eggs as we go.

Whether it’s making a Zoom faux pas, accidentally bringing a political view into the workplace, or missing a deadline because you were distracted by homeschooling your kids during your workday, there's a whole lot of “I’m sorry” happening around us.

But the thing about apologies is that if they’re not done right, they can backfire. An “I’m sorry” that feels disingenuous or patronizing may leave the other person feeling resentful, mistrustful, or uninterested in working with you again.

So next time the moment arises—because it will—how can you deliver an apology that feels genuine?

What are the five apology languages?

For their book, When Sorry Isn't Enough, Gary Chapman and Jennifer Thomas researched the many ways in which we apologize. They discovered the five apology languages that are effective when it's time to step up and own a mistake.

So let’s talk about each and how you can make them work for you.

Apology Language #1: Express regret

When you realize you’ve done a thing that you just feel bad about, and "I feel bad about this" is the gist of what you want to say, this is the apology language you need.

Something as simple as “I’m sorry X happened” can achieve your goal.

When might you need this one? Imagine you’re hosting a Zoom call. One of your colleagues asks a question, and you dismiss it flippantly and move on.

Not unforgivable. But upon reflection, you feel bad that their question got passed over. Give them a call and put Language Number One to work. Offer a simple apology:

I realize you asked an important question during our call, and I’m sorry it didn’t receive the attention it deserved.

Be specific about what you’re sorry for, and then end your sentence. No "I'm sorry, but …". When you qualify your apology with a "but," you effectively cancel out the apology.

Apology Language #2: Accept responsibility

This second language may be seen as an extension of the first.

Let’s hang with the same situation. A Zoom meeting, a question posed, you moved on.

And now, upon further reflection, you realize that you not only regret what happened, but that you had a particular responsibility in it. You were running that meeting, and you had the power to pause and address your colleague’s question. You chose to plow ahead.

So, maybe take some responsibility. What might that one sound like?

I realize you asked an important question during our call, and it didn’t receive the attention it deserved. I should have paused the conversation to acknowledge your question. I'm sorry I didn't do that.

When the offense feels small—and that’s a subjective judgment—often, taking responsibility will be enough as long as that ownership is genuine.

Avoid shifting the weight of the offense back onto the other person by saying some version of, "I'm sorry you felt that way." That's deflection. And it's just not cool.

Apology Language #3: Make restitution

The third apology language is the one that pushes you from feeling regretful and responsible to knowing you need to make things right.

Let’s imagine a different scenario. A friend reaches out to let you know she’s applied for a job in your company. She has an interview scheduled and she’s asked if you’d be willing to put in a good word for her with the hiring leader. You know her work, and you say, “I’d be delighted to do that!”

She calls you again next week to say she’s just had her interview and it went … OK. When she asks if you managed to put in that good word, you realize you totally dropped the ball.

You know you owe her an apology. But that may not feel like enough. The stakes are high and you want to make things right.

This is your moment to show off your Apology Language #3 skills. You might say:

I am so sorry. I promised I would do that and I dropped the ball. I know how important this opportunity is for you. I’m going to speak to the hiring leader this afternoon—you have my word.

Putting in your recommendation for your friend after the interview has already happened may not be exactly the thing you promised. But if it leaves both you and your friend satisfied that all is right with the world, then you’ve made your apology work.

Apology Language #4: Genuine repentance

This brand of apology is about not only being sorry but taking accountability for preventing the same mistake from happening in the future. It’s about taking ownership and committing to behavior change.

In this case, let’s imagine you lead a customer service team for your company. A customer had a not-so-hot experience with one of your representatives and sent a complaint email to a customer service inbox. An inbox you’re supposed to check daily, but boy have you been busy!

A couple of days later, that same customer, having heard nothing from you, tweets something ugly about their experience with your company. And your boss is fuming.

You dropped the ball. You need to own it. But more importantly, you need to leave your boss feeling confident that this will never happen again.

Your apology might sound something like this.

I am so sorry this happened. I got overwhelmed and didn’t make time to check that inbox. But that’s no excuse—I could have asked for help. I take responsibility for this customer’s experience. And starting today I’ve put a twice-daily reminder on my calendar to check that inbox. And if I’m too busy to do it, I’ll ask someone on my team to check. This way, every customer concern or complaint will be seen in hours, not days.

I don’t know about you, but I’d feel pretty good hearing that apology. You’ve owned it and you’ve convinced me that you broke just one egg and it won’t become a dozen.

Apology Language #5: Request forgiveness

You’ve said what you came to say. The wounded party has given you the gift of their attention.

But now there’s something more you need from them—forgiveness. This part requires a level of vulnerability that can be hard to access because your request for forgiveness doesn’t require the other person's gift of it.

They may say no. They may need to think about it. They may say “We’ll see how things go over time.”

For some people, an apology won’t feel genuine until you’ve asked their forgiveness. So you may need to go out on a limb and ask, even knowing you may not receive it.  

Don't apologize when there's nothing to apologize for

Before I close the conversation on the five apology languages, I’d like to add my own note of caution. Apologies are important when they’re warranted—when you’ve done something wrong or let someone down.

But for many people—and more commonly for women than men—apologizing is something we do too often in moments that don’t warrant an “I’m sorry.”

Here are a few examples:

  • I'm sorry, but I have a question.
  • I'm sorry; I have a full plate and I can't take on that extra project.
  • I'm so sorry, but I have to pick up my kid so that 6 p.m. meeting is too late for me.

Please don't apologize for situations like these. Instead, say:

  • I have a question.
  • I have a full plate and can't take on that extra project.
  • That 6 p.m. meeting is too late for me.

You have the right to ask questions and set boundaries. I will never stop reminding you of that. Sorry, not sorry.